enhancer 2.1 registration problem - solved!!

Hello, everyone,
sorry in advance for the google translation.

I actually wanted to avoid that after sending several emails and support requests. But to be so ignored as a paying customer is an impossible business practice.
Therefore I will now ask the support request again here in the forum and hope that one of the responsible people will read along and be so kind as to help me with my problem.
I had to work hard to buy the hardware and I find it outrageous to receive "no" support, let alone an answer, for such a price.
Here is my email, which I have sent several times so far and have received no response:
Message from 1.11. to Amisphere Support:

Hello,
I bought an AmigaOneX5000 from Alinea Computer in April.
Also included was the Enhancer Software 2.1, which I also registered with you.
Unfortunately, I can't get any updates for Version 2.2 downloaded via the updater, but a message that there is no release for download for this account.
Despite registering Enhancer 2.1, I see that I only have version 1.x registered?
I would appreciate if you could help me, thanks in advance.
best regards

@McFly

Did you try register your key here:

http://www.amistore.net/

There are two update tools, are you using the correct one?

@LiveForIt

yes of course I registered my version 2.1 there

For example, if I want to download the RadeonRX driver, the following appears:


It is strange that version 1.5 of the enhancer appears twice for me, although I have registered V1.5 once and version 2.1 once.
Something must have gone wrong there...

Hi McFly!
Have u tried to register your enhancer2.1 at AmiSphere.com?

@root

Yes, I have

@McFly

Hallo, try with http://www.amistore.net/install/ AmiStore program (if you haven't yet) and login with your AmiShere account.

again for better understanding.
I have my Enhancer 2.1 software with the AmigaOneX5000
was included


duly registered with Amisphere.com.


however, strangely enough, when I retrieve the information, only version 1.5 is displayed


I therefore think that there is an error and that I cannot download the update to version 2.2
I just want this bug fixed so I can update to version 2.2.
It can't be that I have to buy version 2.2, since it was a free update for owners of version 2.1.

@McFly

I guess you will need to keep nagging AEON/AmigaKIT, can be database problem, or can be bug in the updater tool, registering the same serial should not be possible however. I think AmigaKIT has taken on more then can handle, should not be too hard to make column unique in a database.

just received a mail from AmigaKit support
Had to give my UserID and a photo of my
serial number of the Enhancer 2.1.
Now I am curiously waiting for an answer.

Fortunately, the answer came very quickly.
The problem is solved, many thanks to AmigaKit support.
The software has now been properly registered, now I can get my updates.
I'm really happy