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OK, done. Olaf is already aware so I don't expect this to change anything, but it gives some visibility of the issue.
Just because Olaf knows about the problem doesn't mean anybody else does. If it is not recorded in our internal bugzilla then I know nothing about it. And since I'm the guy pushing for fixes... well, you figure it out.
I do the resource planning and push to get bugs fixed. I work from our internal bugzilla. Beta testers are supposed to confirm bugs and file them into bugzilla and let customers know they submitted them. This system has been working pretty good so far but issues still can fall through the cracks and are thus invisible to me.
Hmmmm... This is probably something I should blog about so customers know what to do to get their most annoying bugs fixed. I just realized our development team knows the rules but nobody bothered to tell our customers.