X5000 - Missing OS4.1 licence and Enhancer Software

Hello,

I have bought from a second hand an X5000. It belonged before to the seller's grandfather. Unfortunately the seller has no idea about the hardware and the grandpa passed away. He was only cleaning his office and putted his whole IT stuff to the local advertisement portal.
When I asked about licences/medias/CD which should be delivered with the X5000 he had no idea. He has only ordered the X5000 on AmigaKit for his granpa. And the only proof I have got from him is a printed confirmation email from AmigaKit (which includes, Name, Date, Ordernumber, Address, etc.).
I tried already to contact with Hyperion in this case - no answer.
I tried to contact with AmigaKit to get a backup of UBOOT - no answer.
There is no possibility to buy OS4.1 for X5000 anywhere.
And when I see an unboxing videos on youtube - the package should include OS and Enhancer Software.
What should I do? How to get the Licence and the Install media?
The seller has no idea and I guess the office is already cleaned and the Medias are in the trash.

The second story is with SamEP440 which I bought from him as well. But there is OS4.1 already installed and in addition I already bought an extra CD with 4.1 for EP440. But If I would like to retrieve somehow a licence which is installed now on this machine, is it possible?

Thanks in advance for some hints.

@david_ooo

If you email Support on our website (not pre-sales) we can look into this for you.

We will need the original order number and details.

A-EON will charge an admin fee to transfer the Enhancer Software licence from the former owner to you.

@amigakit

I wrote an email to support@....

@david_ooo
Quote:Check the AmiUpdate icon ToolTypes, if there is a username/password for installing AmigaOS updates it may be the same as the one required to login to the Hyperion account.
If not the only way would be to get it from the dealer of the Sam440ep.

Joerg is onto something here, unfortunately he's in the wrong place. Instead, check the "sitelist" file in the AmiUpdate directory (usually SYS:System/AmiUpdate) and see if there are any login details there you might be able to use...

Simon